USC tasked Joe Way, Director of Learning Environments, to create the single best IT Department in all of academia. Joe tells about what it was like to achieve that vision.
- Look at what companies like Google and Amazon are doing instead of other universities.
- Software Driven. Does not want to own black boxes.
- Simplifying everything by considering the entire customer workflow.
- Realized that AV over IP is just another distribution system and not taking full advantage of the network the way IT does.
- IT focuses more on Security and Access Management.
- Changing the UX by focusing on connecting services instead of boxes in lecterns.
- Training is the biggest challenge to an IT-centric approach. AV is easier to troubleshoot because it is all signal flow. In a software-based system, there is much more to consider than the physical layer alone.
- Relationships with “the rest of IT” was a key to success. Examples include Infrastructure, UC, Application Services and Computer Science.
- There is a huge opportunity for integrators in managed services.
- Key selling points are scalability, a frictionless user experience and everything remote including setup, configuration and service.
- System upgrades take advantage of and can be triggered by third-party service upgrades like Zoom.
- Adopting the users language helps create the most useful designs.
- Bringing in a PR major to effectively use Digital Signage for marketing and messaging.
- Be fearless!
Mentioned in this episode…
- University of Southern California